July 12, 2022

This notification is primarily intended for administrative users

A major upgrade is coming to Desk Tracker. There will be some action required on your part to use the new system, but we're here to help, and I promise it will be worth it! The upgrade will be applied one account at a time, so we can pick a time convenient for you. We hope to finish with academic clients by mid-August, before the fall rush.

We've completely rebuilt Compendium's systems on a new platform, and the result should be faster, more convenient, and more modern in every way. It will also allow us to be more responsive at improving the system and adding new features. While the graphic design will change (goodbye 2000s!), the new Desk Tracker should be familiar and intuitive to current users. Same old "tabs" (they're more like buttons now) and similar report options. Some aspects of the Manage "tab" are different, but as always, we're happy to assist with any customization if you get stuck.

If you'd like to preview the new system, just let me know and we can schedule a demo.

What you'll need to do:
  • Change your Desk Tracker bookmarks to a new URL. I will reach out individually to schedule the date and time of your URL change, and it can be done off-hours. There will be short (hopefully less than 10 minute) disruption while we disable your old account and sync the data over to the new system. As with anything of this nature, the unexpected can happen, but we'll be here to help.
  • Add emails to accounts. Email addresses will be required for every admin-type user account, optional but strongly recommended for non-admin user accounts. If you'd like to send a list of username - emails, we can take care of it for you.
  • Change passwords. Each user will need to change their password when signing in for the first time. Strong passwords will be enforced, but the "remember me" option will be much improved, so desk staff shouldn't need to sign in again.
Thanks for your patience while we work through this major renovation. Let me know if you have any questions or concerns. Otherwise you'll be hearing from me in the coming weeks.

Thanks,

Ben Myers
President
Compendium Library Services LLC

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