Desk Tracker is a hosted web service that provides customizable data entry forms and graphical reporting for central tracking of all library service points. Since using Desk Tracker requires only a web browser, there is nothing to install. Reporting is fast and friendly with unlimited flexibility.

While Desk Tracker gives you all the tools to manage your system, we are available to help whenever you need it. The service includes an initial free customization and setup of all forms.

Learn more about our advanced systems: Desk Tracker Plus / Desk Tracker Live

Now with LibraryH3lp chat integration for Desk Tracker Basic, Plus, and Live!  Run reports on stats in all three systems; create offline chat request management tickets, and send chat exit surveys in Plus and Live!

Download a PDF product overview


Desk Tracker saves time across many departments. Staff enthusiasm for entering stats is way up, and the reports help us allocate resources most effectively.
— PAM SESSOMS, Electronic Reference Services Librarian, The University of North Carolina at Chapel Hill

Record activity simply and reliably. A friendly interface allows super fast one-click entries, with the flexibility to gather unlimited in-depth data. Build entry forms customized to your library. Create unique data entry systems for each location or functional area.


Say goodbye to “tick sheets”and wondering what’s really going on at your service points. Get real data instantly in graphical, print-friendly reports. Filter by location, date range, recurring time period, user, and more. Browse an activity summary or powerful Day-of- Week and Hour-of-Day reports. In addition to the graphs below, you can view crosstabular reports and text-based reports.


 
 

Simple management tools put you in complete control of your Desk Tracker service. Use the form builder to create and adjust data entry exactly to every unique situation. Add users, desks, and branches instantly to keep pace with your changing library.

 

Use your favorite statistical or database software to analyze your public service activity. With Desk Tracker, you can download your activity data into files compatible with Excel and other common software applications.

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We use it to track all activity, not just the reference desk.
— JEFFRY ARCHER, Head of Reference, University of Chicago

Ready for one of our advanced systems instead?

Desk Tracker Plus gives you everything in Desk Tracker, plus:

  • Reference management ticketing system
  • Saved reports, and additional filters (no more repeated filtering for commonly run reports)
  • Surveys and other public / patron entry forms
  • Broadcast email system

Desk Tracker Live gives you everything included with Plus, in addition to:

  • Real-time activity monitoring
  • Customizable alerts based on library activity
  • Scheduled delivery of reports